LIVE INSECT & PLANT SHIPPING POLICY
We take extra care to ensure your live insects and plants arrive healthy and safe. Please read the following policy before placing your order:
Shipping Confirmation Required:
Before any live insects or plants are shipped, we must confirm your shipping details.
• After your purchase, we will contact you directly to confirm your shipping day and method.
• You may also contact us proactively at (786) 877-1840 or joe@joesfrogs.com to confirm.
Shipping Schedule:
• Live items ship Monday through Wednesday.
• Thursday shipping is available only with FedEx Overnight.
• We do not ship live items on Fridays or weekends to avoid delays in transit.
Shipping Notifications:
• A tracking notification is sent when your shipping label is printed.
• This does not mean your order has shipped. We will ship when we feel it’s safe based on weather, carrier schedules, and your location.
Summer Shipping Precautions:
During hot weather, we include insulated materials and cold packs to protect your order. Shipping costs may be slightly higher to cover these materials.
Shipping Carriers:
• We ship using FedEx and USPS.
• USPS typically takes 2–4 days, depending on your zone.
• FedEx Overnight or 2-Day is highly recommended for faster, more reliable delivery.
Live Arrival Guarantee:
• We only offer a Live Arrival Guarantee when using FedEx Overnight or 2-Day services.
• There is no live guarantee for USPS or any other shipping method.
For any questions or to confirm your shipping, please contact us at:
Phone: (786) 877-1840
Email: joe@joesfrogs.com
Joe’s Frogs Live Animal Shipping Policy
We care deeply about the health and safety of every animal we ship. Please review our live animal shipping policy carefully before placing your order.
Shipping Days:
• Live animals are shipped Monday through Wednesday.
• Thursday shipping is only available with FedEx Overnight.
• We do not ship live animals on Fridays or weekends to avoid transit delays and overnight holds.
Shipping Confirmation Required:
Before any live animal is shipped, you must confirm shipping details.
We will contact you after your order, or you can reach out directly at:
Phone: (786) 877-1840
Email: joe@joesfrogs.com
Weather & Safety:
We reserve the right to delay shipping if weather conditions (hot or cold) pose a risk to the animal’s health. You will be notified of any delays and updated shipping plans.
Summer Shipping Precautions:
When temperatures are high, we use insulation and cold packs to ensure your animal stays safe during transit. Shipping costs may reflect these added materials.
Carriers & Methods:
• All live animals are shipped via FedEx Overnight for fastest, safest delivery.
• Someone must be present to receive the package on the first delivery attempt.
Live Arrival Guarantee:
• We guarantee live arrival only when shipped via FedEx Overnight and when someone is available to receive the animal upon delivery.
• Any DOA (Dead on Arrival) claims must be submitted with photos within 1 hour of delivery.
• Live arrival guarantee is void if:
• No one is present at time of delivery
• Delivery is refused or delayed
• Incorrect shipping address is provided
Need Help?
We’re happy to help plan your shipment for the safest arrival. Contact us with any questions or concerns.
Contact Info:
Phone: (786) 877-1840
Email: joe@joesfrogs.com
Joe’s Frogs Dry Goods Shipping Policy
We aim to get your supplies, substrates, decor, and other dry goods to you quickly and safely. Here’s everything you need to know about how we ship non-living items:
Processing Time:
• Orders typically ship within 1–3 business days after purchase.
• During sales, holidays, or high volume periods, processing may take slightly longer.
Shipping Methods:
• We ship dry goods via USPS, FedEx, or UPS, depending on the size, weight, and destination of the order.
• Shipping carrier and speed are selected to ensure fast, cost-effective delivery.
Shipping Notifications:
• Once your order is packed and a label is created, you’ll receive a tracking number via email.
• Please allow 24 hours for tracking to update after the label is created.
Combined Shipping:
If you’re ordering live items and dry goods together, we may ship them separately to protect the health of live animals or insects. This will be noted in your shipping confirmation email.
Free or Discounted Shipping Offers:
From time to time, we may offer free or discounted shipping on dry goods orders over a certain amount. These promotions will be clearly advertised on our site.
Damaged or Missing Items:
If any items arrive damaged or are missing, contact us within 48 hours of delivery with photos so we can resolve the issue quickly.
Contact for Support:
Have questions or special shipping requests? Reach out at:
Phone: (786) 877-1840
Email: joe@joesfrogs.com
JOE'S FROGS REFUND & RETURN POLICY
We want you to be completely satisfied with your purchase! Please review our refund and return guidelines below:
Dry Goods – Returns & Refunds
You may return unopened, unused dry goods within 14 days of delivery for a full refund (excluding shipping).
• Items must be in original packaging and in resellable condition.
• Return shipping is the buyer’s responsibility unless we made an error or the item arrived damaged.
• Once we receive and inspect your return, we’ll issue a refund to your original payment method.
To request a return:
Email: joe@joesfrogs.com or call (786) 877-1840 with your order number.
Live Insects, Animals, and Plants – Refunds
Due to the sensitive nature of live products, we do not accept returns on live animals, insects, or plants.
However, we stand behind the health of our animals and offer a Live Arrival Guarantee on qualifying shipments:
• FedEx Overnight or 2-Day must be used to qualify for any refund on DOA (dead-on-arrival) animals or insects.
• For DOA claims, contact us within 1 hour of delivery for animals and within 24 hours for insects/plants.
• Clear photos of the packaging and affected item are required to process a refund or replacement.
We do not offer refunds for:
• Delays caused by the carrier
• Incorrect addresses provided at checkout
• Live shipments sent via USPS or other non-guaranteed methods
• Missed deliveries or packages left unattended
Exchanges & Store Credit
In some cases, we may offer store credit or a replacement instead of a refund—especially for live items. We’ll work with you on the best solution based on the situation.
Need Help?
We’re here to help resolve any issue quickly and fairly.
Phone: (786) 877-1840
Email: joe@joesfrogs.com
