Shipping & Returns

 Joe's Frogs Live Animal Shipping Policy

Joe's Frogs Live Animal Shipping depends on the current weather situation at the delivery location. All of Joe's Frogs Live Animal sales must be confirmed via email or telephone by a Joe's Frogs customer service representative before shipping. When a Live Animal Order is placed you will receive an email and/or phone call to confirm shipping.

Joe's Frogs will only ship to a Fedex location to hold for pickup if temperatures are below 40 Degrees or above 80 Degrees

All Live Animal Shipping is Flat Rate $39.00 FedEx Priority Overnight (Monday-Thursday) only.

JOE'S FROGS DOES NOT OFFER RETURNS ON LIVE PLANTS OR ANIMALS. IF YOUR LIVE PLANTS OR ANIMALS ARE NOT PERFECT WHEN YOU RECEIVE THEM PLEASE EMAIL SUPPORT@JOESFROGS.COM OR CALL CUSTOMER SUPPORT AND WE WILL MAKE IT RIGHT. PLEASE REFER TO JOE'S FROGS LIVE ARRIVAL GUARANTEE PAGE FOR MORE INFO ON JOES FROGS GUARANTEES.

 Joe's Frogs Live Insect & Plant Shipping Policy

Depending on your choice of Shipping Method most orders will ship 1-3 days from the day you order. orders placed  Wednesday after 4pm may not ship until the following Monday depending on chosen shipping method.

• FedEx Home Delivery- Monday-Thursday if placed by 3pm EST. Fedex cannot deliver to a P.O. Box.

• FedEx 2-Day- Monday-Wednesday if placed by 3pm EST. Saturday delivery is available for an extra $15. Fedex cannot deliver to a P.O. Box.

• FedEx Priority Overnight- Monday-Thursday if placed by 3pm EST. Fedex cannot deliver to a P.O. Box.

• USPS Priority Mail- Monday-Thursday if placed by 3pm EST.  USPS SHIPPING IS NOT GUARANTEED TO ARRIVE ON THE ESTIMATED DATE.

JOE'S FROGS DOES NOT OFFER RETURNS ON LIVE PLANTS OR ANIMALS. IF YOUR LIVE PLANTS OR ANIMALS ARE NOT PERFECT WHEN YOU RECEIVE THEM PLEASE EMAIL SUPPORT@JOESFROGS.COM OR CALL CUSTOMER SUPPORT AND WE WILL MAKE IT RIGHT. PLEASE REFER TO JOE'S FROGS LIVE ARRIVAL GUARANTEE PAGE FOR MORE INFO ON JOES FROGS GUARANTEES.

Joe's Frogs Dry Good Shipping & Return Policy

Dry Goods Orders ship Monday-Friday. Any free shipping item can be shipped at Joe's Frogs method of choice. Free Shipping is only available to the lower 48 States. Alaska & Hawaii will be charged shipping according to weight. Saturday delivery is available on all Fedex Express orders upon request and an additional $15.00 will be added to added to the shipping price. To request a Saturday delivery please Email support@joesfrogs.com or call 1-888-534-FROG (3764) within one hour from placing your order.

If you received the wrong item or broken items you must email photos with the packing slip to support@joesfrogs.com and someone will assist you with the exchange. Joe's Frogs will accept returns on unused/unopened products. As soon as we receive and process the returned merchandise you will receive a refund. Joe's Frogs will not cover the original shipping cost or the cost to return the item. Joe's Frogs will not refund for delays from the carrier as it is not in our control.