Live Arrival Guarantee
Joe's Frogs Live Animal Guarantee
Joe's Frogs Live Animal shipments are shipped via Fedex Priority Overnight. Joe's Frogs guarantees live arrival of all animals shipped as long as:
Joe's Frogs live Arrival Guarantee is VOID if:
Claims on Live Animals If you receive a deceased animal or an animal is in bad shape you can follow these instructions to file your claim:
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Joe's Frogs Live Insect Guarantee
Joe's Frogs Live Insect Guarantee applies to all insect orders shipped Fedex Express methods only. This includes: Fedex Priority Overnight Fedex Standard Overnight Fedex 2 Day INSECT HAVE NO GUARANTEE UNLESS SHIPPED WITH AN EXPRESS METHOD. NO EXCEPTIONS If the shipping method at checkout chosen is USPS PRIORITY MAIL OR ANY FEDEX OR UPS GROUND SHIPPING METHODS then Joe's Frogs Live Insect Guarantee WILL NOT BE APPLIED.
Joe's Frogs live Arrival Guarantee is VOID if:
Claims on Live Insects If you chose to ship with an express method and still receive deceased Insects or insects are in bad shape you can follow these instructions to file your claim:
Joe's Frogs live Arrival Guarantee is VOID if the requirements are not met. |
Joe's Frogs Live Plant Guarantee
Joe's Frogs will not process claims for plants that have minor damage. If you receive a dead or heavily damaged plant please follow these instructions to file your claim:
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